Shipping policy
At Crowned In Thorns Apparel, we strive to provide you with the best shopping experience and utmost satisfaction. Our shipping policy is designed to ensure a smooth and reliable delivery process.
Shipping Charges: Shipping charges are non-refundable, as they cover the cost of processing, handling, and shipping your order to you.
Shipping Process:
- Orders are typically processed within [3 business days] of receiving payment.
- Once processed, orders are shipped and a confirmation email with tracking information is sent to the provided email address.
- Delivery times may vary depending on your location. Please refer to the estimated delivery time provided during checkout.
Wrong Item or Defective Product: In the rare event that you receive the wrong item or a defective product, we sincerely apologize for any inconvenience caused. Rest assured, we will make things right.
Resolution Process:
- Contact our customer support team at support@citwear.com within [3 days] of receiving the item.
- Provide detailed information, including your order number and a description of the issue.
- Our team will guide you through the return or exchange process for the incorrect or defective item.
Important Notes:
- We are not responsible for delivery delays caused by unforeseen circumstances such as natural disasters, accidents, or postal service interruptions.
- Please ensure your shipping address is accurate during checkout to prevent delivery issues.
We appreciate your understanding and cooperation in adhering to our shipping policy. If you have any questions or concerns, please contact our customer support team at support@citwear.com. Thank you for choosing Crowned In Thorns Apparel!